Coronavirus Update: Drive-Thru Open, Lobbies Remain Closed

Operating Hours: 8:00AM – 4:30 PM, Monday – Friday
Drive Thrus Are Open, Lobbies are Closed

If you have tested positive for COVID-19, are quarantined or are currently experiencing COVID-19 symptoms, please do not visit our office. Instead, please call a customer service representative for assistance at 1.866.254.8100.

Members that have not been vaccinated are encouraged to wear a mask when at the Tri-County EMC office. 

Payment arrangements are available for those financially affected by COVID-19. We encourage anyone currently having difficulty paying current balances to communicate with us so that we may assist you with a payment arrangement that works for you.

HOW CAN I CONTACT YOU TO MAKE A PAYMENT?

By Mail
Send your payment to the address below
Tri-County EMC
PO BOX 487
Gray, GA 31032

By Phone
1.866.254.8100
478.986.8100

Online
Click here to make a payment on our website

By Mobile App
Download the myTCEMC Mobile App - available on Apple and Android Marketplaces

By Bank Draft
Click here to enroll in Automatic Bank Draft.

By Kiosk
Click here to see a list of payment kiosk locations

Drive-Thru
Tri-County EMC Office Drive-Thru Windows Open

In-Office
Tri-County EMC Lobbies are closed.

FREQUENTLY ASKED QUESTIONS:

Will you discount my bill?
Because Tri-County EMC is a not-for-profit cooperative, any discounts would mean other members would have to shoulder that cost. We will work with our members on payment arrangements as needed, but we are not able to discount bills.

My usage has increased. Can you help me?
If your residential account has seen increased energy use, it could be a result of having more people at home. If you have usage you can’t explain, we have several tools to help, even though we have suspended onsite energy audits. We have multiple virtual energy audit tools available at https://www.tri-countyemc.com/energy-calculator.cms. Our energy audit team is also available to assist by telephone.

I am quarantining, have tested positive for COVID-19, or have COVID-19 symptoms, but I need to make a cash payment. What can I do?
If you have tested positive for coronavirus, are quarantined, or if you are currently experiencing COVID symptoms, PLEASE DO NOT VISIT OUR OFFICE. Instead, please call a customer service representative at 478.986.8100 or 1.866.254.8100. We will help you find a payment arrangement that does not require you to leave your home.

I lost my income due to COVID-19. Where can I find energy assistance to help pay my bill?
Through the CARES Act, additional energy assistance funds were released through LIHEAP. For more information, please contact one of the organizations listed to the right based on the county you live in.

To Qualify:
Annual family income must be less than or equal to 60 percent of the median income for a Georgia family. For a household of one, the income threshold is $23,776. For a household of five, the income threshold is $53,040.

Applicants will be asked to provide the following:
• Most recent cooling bill or statement of service
• Most recent heating bill or statement of service
• Social Security cards for each member of the household
• Proof of citizenship or legal residency
• Proof of income for the last 30 days for each adult member of the household. Proof of income can include, but is not limited to, a paycheck stub or public assistance verification letter.
• Verification of Social Security or unemployment benefits for all applicable household members

Jones & Twiggs Counties:
Middle Ga Community Action Agency
478.922.4464
http://mgcaa.org/

Bibb County:
Macon Bibb Economic Opportunity Council
478.738.3240
https://www.maconbibbeoc.com/ default.aspx

Putnam, Baldwin, Jasper, Morgan & Wilkinson Counties:
Overview, Inc.
478.453.4111
http://overviewinc.com/

Morgan County:
Action, Inc.
706.546.8293
https://actionathens.org/

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• Categories:
• Custom News

• Tags:
• coronavirus

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