Message From The Chairman

As a new year brings hope and promise to our Tri-County EMC community, we look forward to new and innovative ways to bring greater service and value to you. Our cooperative’s leadership is focused on maintaining a strong financial foundation, reliability and quality member service. This past August, our board and staff held a strategic planning session to set 2017 goals. Beyond financial stability, which is an ever-present focus, other goals center around surveying our members to determine how we are meeting your needs, managing future technology and ensuring business continuity and service in a crisis or disaster.

Making prudent investments in technology has dramatically changed our service to you over the past few years. From prepaid metering and online bill payment to outage viewers and mobile apps, technology has enhanced the customer experience while making your cooperative more efficient. As we map out a plan for assessing future technology, our goal will always be to allow you to do business with your EMC in a way that fits you and your lifestyle. 

During 2017, we will be asking many of you to complete a survey about your level of satisfaction with your cooperative. We may also ask about programs or services that you might like to see offered or ways to make it easier to participate in your cooperative’s business, such as the annual meeting. If you are contacted, please freely share your opinions. And as always, we would like to hear from you at any time you have concerns about service or ideas of how we can serve you better. Our staff is only a call or click away.

We are proud that 2016 saw very competitive rates for our members. Tri-County’s residential rates were below both the average of the Georgia EMCs and of Georgia Power in the Georgia Public Service Commission rate comparison. We also completed a study of the cooperative’s rates to insure the rates are sufficient to cover the cost to serve each rate class. In the March 2017 issue of Current Lines, we will explain the changes in how your bill will be calculated beginning with your April bill.  Most members will see an increase of approximately $2 per month.

Tri-County EMC, along with all of the nation’s electric cooperatives, are optimistic that the changes in administration in Washington provide a favorable climate for us in future years. We will continue to work with our elected officials and Georgia EMC to advocate for your best interest. 

Our wish for you is for a happy, healthy and prosperous 2017. (38514001)

Brenda P. Green, Tri-County EMC Board Chairman
 

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