Tri-CoGo Adds Phone Systems to Commercial Product Line

Tri-CoGo, Tri-County EMC’s broadband affiliate, recently celebrated its third anniversary of internet and voice service, nearing 9,000 customers. This spring, Tri-CoGo introduced executive voice service, providing phone systems capable of transforming your business communications.

An executive voice system is a business phone system tailored to the needs of a company. Traditionally, many of the features and benefits of an executive voice system were only reachable by large businesses. With the advent of cloud-based voice-over-internet-protocol (VOIP) phones and phone systems, customized solutions with rich feature sets are now available, connecting employees and customers, increasing efficiency, and improving customer experience. With direct cost savings and gains in efficiency, executive phone systems can be an excellent investment for any sized business. Below are a few reasons businesses should consider investing in a VOIP phone system.

SCALABILITY & FLEXIBILITY
As your business grows, so do your communication needs. Traditional phones (or premises-based phone systems) often lack advanced features and can be costly and difficult to scale. Whether you are adding an employee, an office in a remote location, or simply need to adjust the number of lines, VOIP systems are easy to adapt and scale. Porting existing numbers or adding toll-free lines is exceptionally easy. (81273001)

ROUTING & “FIND ME ANYWHERE”
Calls can be routed to auto attendants, call queues, call centers, or a single user’s office or mobile device anywhere. Whether working in an office in a different state or at home, a VOIP system allows business owners and executives to stay connected with employees and clients at all times. Advanced features are included below.

• Call Forwarding: Direct calls to the correct department or individual, even if you’re not in the office.
• Auto-Attendant: Answer calls, provide menus, and forward them to specific individuals or groups on your team.
• Voicemail to Email: Receive voicemail messages by email as both attached audio files and text, ensuring your team receives important messages regardless of their current location.
• Call Analytics and Reporting: Track and analyze call volumes, durations, and other metrics to improve customer service, train your employees, and optimize your business operations.
• Collaborative Tools and Integration: Use and integrate advanced systems such as customer relationship management (CRM) tools, voice and video conferencing, Microsoft Teams, and other systems to collaborate with team members and clients anywhere in the world.

ENHANCED CUSTOMER EXPERIENCE
A phone system that smoothly connects your employees and customers is crucial to a business’s success. Features such as customizable call routing, call queues, and mobile integration ensure that your team is connected to customers. Advanced analytics help you understand what’s working and what isn’t. With the flexibility of a VOIP system and the help of a local Tri-CoGo team, you can quickly pivot to ensure a great customer experience.

COST SAVINGS
Tri-CoGo’s business voice systems include unlimited U.S. domestic calling, eliminating expensive long-distance bills. With free installation and no need to purchase equipment upfront, there is no need for capital outlay or an IT department to help you install or maintain a complex and space-consuming on-premises system. Your local Tri-CoGo team is with you every step of the way to ensure cost-effective, streamlined business operations.

To learn more about how a Tri-CoGo enterprise phone system can benefit your business, call 478.986.8329 or 844.662.7569 and dial extension 8329 to schedule a consultation. Our experts will help design a communications system that gives you the tools you need to grow, adapt, and thrive. (84103001)

 

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• Categories:
• Tri-CoGo

• Tags:
• fiber internet
• fiber
• Tri-CoGo
• business
• commercial

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